The Operation was Successful. The Patient is Dead.
Ask a teenager working on a group project in school.
Ask a corporate executive.
They will tell you how annoyingly difficult it is to get everyone in the group to contribute equally.
People have different pace, priorities and to get everyone to simply do their job is so tough.
It is one thing to play solo but another to get an orchestra right. Wherever multiple people have to work in harmony, it's tough to get the outcome right.
Once after an operation, the neurosurgeon, vascular surgeon, orthopaedic and anaesthesiologist each came out and told the relative that while the operation was challenging, their part was successful. Finally, the nurse comes and says, "Sorry, the patient is dead!"
The same thing plays out in corporate boardrooms. The more unsuccessful a company is, the more successful senior management it has! Each genuinely feels that while they are doing a great job, it is other department heads that are responsible for the failure.
If I ask you who won the Kurukshetra war, you are likely to say Arjun. Did you know that Dhrishtadyumna was appointed by Krishna as the Commander-in-Chief of the Pandava Army as he was a Great War strategist.
We are a nation that worships individual heroes. From Cricket to business and politics, we put individuals on a pedestal.
What this does is creates an urge in everyone to play for themselves and not for the team.
The most common reason behind a company’s poor performance is a dysfunctional team. There is finger pointing, blame fixing, slacking and sometimes passive aggressive behaviour that puts personal interest above the company.
Alex Ferguson, the legendary football coach of Manchester United, says, "If you can assemble a team of 11 talented players who concentrate intently during training sessions, take care of their diet and bodies, get enough sleep and show up on time, then you are almost halfway to winning a trophy. It is always astonishing how many clubs are incapable of doing this." He famously fired David Beckham the team star for letting his fame distract him. Instead, he brought in Cristiano Ronaldo.
In the Universe, old stars explode in a super nova or become black holes and some get crushed by their own gravity and become black dwarfs. Even the real stars die and new ones are born.
Discipline is an underrated super skill. Michael Jordan said, “Talent can win games but teams win championships.” That is as true for companies as well. We mistakenly attribute all success to a visible leader or a star team.
I believe in the Napoleonic adage, there are no bad soldiers, only bad Generals. Any team leader in the company, playing for himself, and not the company needs to go. The coach’s job is to win the championship, not to pander to the stars.
You walk into an office and you can smell the culture. Winning is a culture. It doesn’t happen accidentally. It happens when the team is put above its stars.